GENERAL
Where is the Rails Newport located?
Rails Newport is located at 38 Hall Street Newport, directly opposite the Newport train station. We’re an independent clothing store in Melbourne’s inner west – close to Williamstown, Altona North and Spotswood.
Is Rails Newport a physical store or online only?
We’re both. Rails Newport is a bricks and mortar mens and kids clothing store in Newport, with an online store offering Click and Collect, free delivery to postcodes 3015 and 3016, and Australia-wide shipping.
What do you sell?
We stock a wide range of mens and kids clothing, footwear and accessories, along with skateboards and skate and surf essential items.
Brands include leading Australian and international brands like Critical Slide, Brixton, Patagonia, XLARGE, Volcom, Deus ex Machina, Levi’s, Industrie, Indie Kids, Carve, Stance, Birkenstock, Havaianas, Stitch & Hide and our own Rails Newport in-house range.
We also stock skateboards and accessories from brands like Globe, Zero Skateboards, Sidewalk Heritage, Girl Skateboards, World Industries, Jacuzzi Unlimited, Pro-Tec, Yepa, surf hardware from brands like FCS, Creatures of Leisure, Octopus, SurfEars, Futures Fins, SexWax and Hydro and beach towels from SlowTide Australia.
ORDERS
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and PayPal.
How quickly are orders processed?
Orders are usually packed and processed within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day.
Can I change or cancel my order?
If your order hasn’t shipped yet, we’ll do our best to help. Please email info@railsnewport.com.au as soon as possible.
What happens if I receive the wrong item or something is missing?
What if there’s an issue with my order?
If something arrives incorrect, damaged, or incomplete, contact us straight away and we’ll sort it out.
SHIPPING & DELIVERY
Do you offer click and collect in Newport?
Yes, we offer free click and collect from our Newport store.
Do you offer local delivery?
Yes, we offer free local delivery to postcodes 3015 and 3016.
Do you ship Australia-wide?
Yes, we ship Australia-wide. Shipping rates and delivery options are shown at checkout.
How long does delivery take?
Delivery times vary depending on your location and shipping method. Estimated time frames are provided at checkout.
RETURNS
What is your returns policy?
We offer a 30-day return period for eligible items. Full details can be found in our Refund Policy.
LOCALS DISCOUNT PROGRAM
For program terms see our Terms & Conditions here
Who can join the Locals Discount program?
Anyone who provides a valid residential address with a postcode of 3015 and 3016 can sign up and receive the discount.
Do I need to show proof of address to get the discount?
No — you do not need to show proof of address at the time of purchase. By joining the program you confirm that your address is correct. Providing false information to obtain a discount is against our Terms.
Can I use the locals discount online?
No — the 10% discount is only valid on in store purchases at our Newport location.
Is there a cost to join?
No — signing up is free.
Can the discount be used with other offers?
The Locals Discount cannot be used in conjunction with other promotions, discounts or loyalty programs unless otherwise stated.
How will my information be used?
Your personal information will be used to manage your discount eligibility and keep you updated on offers and news. We comply with Australian privacy laws and you can opt out any time.