Shipping policy
Shipping Policy
Order Processing
We aim to process and dispatch all orders within 2 business days of receiving payment, unless otherwise stated on the product page.
Orders are processed on business days only (excluding weekends and public holidays).
Once your order has been dispatched or is ready for collection or local delivery, you will receive a confirmation email.
Click and Collect (Free)
We offer free Click and Collect from our store:
Store location:
38 Hall Street
Newport, VIC 3015
Australia
Orders placed with Click and Collect selected will be ready within 1 business day. You will receive an email notification once your order is ready for pickup.
Please bring your order confirmation when collecting your items.
Local Delivery (Free)
We offer free local delivery to the following postcodes:
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3015
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3016
Local delivery is available on selected days and timeframes may vary. Orders eligible for local delivery will have this option available at checkout.
If you have any special delivery instructions, please include them at checkout.
Shipping Within Australia
We ship Australia-wide.
Shipping costs and estimated delivery timeframes are displayed at checkout and may vary depending on:
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Your location
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The size and weight of your order
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The shipping method selected
Delivery timeframes are estimates only and may be affected by factors outside our control.
Shipping Rates
Shipping rates are calculated at checkout.
From time to time, we may offer free or promotional shipping, which will be clearly communicated on our website.
Delivery Timeframes
Estimated delivery times begin once your order has been dispatched, not when it is placed.
While we do our best to meet delivery estimates, delays may occur due to:
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Postal or courier service delays
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Weather events
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Public holidays
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Other circumstances beyond our control
International Shipping
We currently do not offer international shipping.
Incorrect or Incomplete Addresses
Please ensure your delivery details are correct at checkout.
We are not responsible for delays, losses, or returned parcels caused by incorrect or incomplete address information provided by the customer. Additional shipping fees may apply if a parcel needs to be resent.
Authority to Leave
If you choose or agree to “authority to leave” with the courier, delivery is made at your own risk once the parcel has been marked as delivered.
Split Shipments
In some cases, items in the same order may be shipped separately. If this occurs, you will receive separate tracking information where applicable.
Contact Us
If you have any questions about shipping, Click and Collect, or local delivery, please contact us at: