Privacy policy

Privacy Policy

1. Introduction

Rails Newport (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website or make a purchase from us.

2. Personal Information We Collect

We may collect personal information including:

  • Your name

  • Billing and shipping address

  • Email address and phone number

  • Payment information (processed securely by third-party providers)

  • Order history and customer support enquiries

  • Device and browser information (such as IP address and cookies)

We only collect information that is reasonably necessary for our business operations.

3. How We Collect Personal Information

We collect personal information when you:

  • Place an order on our website

  • Create an account

  • Subscribe to emails or promotions

  • Contact us for support or enquiries

  • Browse our website (via cookies and analytics tools)

4. How We Use Your Information

We use your personal information to:

  • Process and deliver orders

  • Communicate with you about your purchase

  • Provide customer support

  • Improve our website and services

  • Send marketing emails (only if you opt in)

  • Meet legal and regulatory obligations

We do not sell your personal information.

5. Children’s Privacy

Our website sells clothing for children, but it is intended to be used by adults, including parents and legal guardians.

We do not knowingly collect personal information directly from children under 18 years of age. Any information relating to children is provided by a parent or guardian as part of an order.

6. Disclosure of Personal Information

We may share your personal information with trusted third parties where necessary, including:

  • Shopify (our e-commerce platform)

  • Payment processors

  • Shipping and delivery providers

  • IT, analytics, and marketing service providers

These third parties are only permitted to use your information to provide services to us.

7. Overseas Disclosure

Some of the third-party service providers we use (such as Shopify) may store data outside Australia, including in the United States or other countries.

We take reasonable steps to ensure overseas recipients handle personal information in accordance with Australian privacy laws.

8. Cookies and Analytics

Our website uses cookies and similar technologies to:

  • Improve website functionality

  • Understand how visitors use our site

  • Support marketing and advertising efforts

You can manage or disable cookies through your browser settings.

9. Marketing Communications

If you opt in to receive marketing emails, we may send you updates, promotions, or news about our products.

You can unsubscribe at any time by using the link in our emails or contacting us directly.

10. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Payment details are processed securely by third-party providers and are not stored by us.

11. Accessing or Correcting Your Information

You may request access to the personal information we hold about you, or request corrections if the information is inaccurate.

To do so, please contact us using the details below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us at:

📧 info@railsnewport.com.au
Rails Newport
Australia